Bespoke Nails Info

PRODUCT INFO

Bespoke Nails are 100% hand-made by me! My name is Megan and I'm also the owner of this website, Mega Nail Supplies. I've been a qualified nail technician since 2013 and am also an International Educator for professional gel company - Fuzion Gel. 

I am a perfectionist and pride myself on delivering work and products of the highest quality. If I wouldn't wear it or use it on myself, I won't sell it. So you can be confident that you will be receiving premium products.

With each set of nails purchased you will receive: 

* 1 set of 10 press on nails (20 nails for full sets)

* Detailed instructions for application and removal

* Full nail kit: cuticle pusher, prep wipes, mini nail file, mini buffer, sanding stick, 2 gram nail glue and a sheet of 24 adhesive tabs

* Storage gift box

Please note that although the glue is tried and tested by us, it is not made by us, and is to be used at your own discretion and risk.

If you require a stronger hold, we recommend and sell Resin Gel and/Nail Guards.

CUSTOM DESIGNS, CHANGES OR SPECIAL REQUESTS

CUSTOM SIZE - No additional fee, just enter your nail sizes (from thumb to pinky) in the note to seller at time of purchase, we'll make them to fit!

COLOUR OR TOP COAT CHANGE - can be requested by purchasing the desired set, and leaving a note to seller during checkout for the desired colour change request. Please note; there may be an additional fee for premium colours or finishes.

CUSTOM DESIGN - If you don't see a design you are interested in, or have a specific design idea not shown, contact us and we will design you the perfect set. Once the design is finalised we will email you an invoice to make payment within 7 days.

If no note is left during checkout and you don't contact us immediately after placing the order, we will make your nails as per the listing on the website and cannot accept any refunds or cancellations once the job has been started.

SHAPES & SIZING

Bespoke Nails currently available in six shapes: Square, Almond, Coffin, Round, Oval and Stiletto.

Bespoke Nails come in four pre-set sizes: Extra Small, Small, Medium and Large.

Please refer to our sizing and measuring guide below, or the handy image guide pictures which can be found in each listing of Bespoke Nails. You can also download our guide here

If your nails don't match the pre-set sizes above/below simply choose 'custom' and add a note to your order with your measurements for no additional cost.

If you can't or don't want to measure your nails you can either order a 'full-set' of 20 nails and you'll receive two of every size. Or take the guess work out of it and order a sample sizing kit in your shape of choice and try the tips in person!

SIZING GUIDE

Place a piece of sticky tape over your nail and mark the widest point on each side with a pen. Remove the tape and measure the distance with a ruler.

You can also measure by using a flexible measuring tape to measure the nail bed at the widest point - make sure to allow for the curve of your natural nail.

SIZES AVAILABLE (listed from thumb to pinky)

Extra Small: 14mm, 11mm, 12mm, 10mm, 8mm

Small: 15mm, 12mm, 13mm, 11mm, 8mm

Medium: 16mm, 12mm, 13mm, 11mm, 9mm

Large: 18mm, 13mm, 14mm, 12mm, 10mm

**Shape/sizes are not all universal.  our size chart is a general guideline - though long stiletto and long coffin may fit slightly more narrow as a result of their shape.  Ensure your fit before placing your order; we offer many ways to get your perfect size.  Misfits can not be exchanged/refunded.

If your sizes don't fit one of the above pre-set sizes - don't panic! Once you have discovered your sizes, please select "custom" in the size drop down arrow. Then, BE SURE TO LIST YOUR SIZES (thumb to pinky) in the "note to seller" portion during check out. 

All our nails are handmade with love and hours of hard work, so unfortunately we cannot be responsible if the wrong size is ordered. We have a sizing guide with measurement instructions in our FAQ and in every listing and sizing kits available to safeguard against this!

ORDERING PROCESS

All of our nails are handcrafted solely by me - Megan! I take great care in designing & creating your set by hand. While your set may take only a few hours to make, I have several orders in process. Your set will be created in the order it was received, and can usually take 5-7 days before shipping (EXCLUDING weekends and holidays.) Orders placed after 4 P.M. Australian Eastern Standard Time will be received in our studio the following business day. 

Some sets, may take longer and orders with MULTIPLE SETS may require more time due to the scale.

THIS IS JUST AN ESTIMATE AND IS SUBJECT TO CHANGE. If your order will be significantly delayed beyond this time period, we will contact you, although this rarely happens. Placing an order with Overnight shipping will not expedite your package - our processing time still stands! 

REFUNDS & CANCELLATIONS

We do our best editing photos to reflect what your nails will look like. Though, please understand screens and lighting can affect to the way you see the colours pictured...so ACTUAL COLOURS MAY VARY. All items are hand crafted, and as such may have slight variations or imperfections (ie. fibres, glitter or air bubbles) This is NOT considered a product fault.

All kits are custom made to order, for this reason, and for reasons of hygiene, we cannot exchange or return nail products. Please carefully review your selections when placing orders.

**Shape/sizes are not all universal.  our size chart is a general guideline - though long stiletto and long coffin may fit slightly more narrow as a result of their shape.  Ensure your fit before placing your order; we offer many ways to get your perfect size.  Misfits can not be exchanged/refunded.

Cancellations will be reviewed on a case by case situation- though generally speaking, there are no refunds, exchanges or cancellations.

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