FAQs

DELIVERY & SHIPPING

Orders are sent either with Fastways Courier, Couriers Please or Australia Post. This depends on your choice made through check out as well as your location. Some areas are not serviced by Fastways or Couriers Please and in these cases your order will be sent via Australia Post.

Postage is calculated, by weight and location, during the checkout process. Orders over $120 qualify for free standard shipping throughout Australia. These orders will be sent with either Fastways Courier, Couriers Please or Australia Post depending on your location and service availability.

Once your order is processed and dispatched you will be emailed your tracking number and the link in order to track your parcel all the way to your door.

ORDERS & PAYMENTS

When will my order be dispatched?

Orders placed Sunday-Thursday will usually be processed and dispatched within 24 hours**

Orders placed on Friday or Saturday will be sent the following Monday.

**Please allow extra time around trade show events (held during March, May, July & September) and during peak periods eg. sales, public holidays, Xmas etc 

If you have back ordered or pre ordered items that are not currently in stock, your entire order will be held and then dispatched once the back or pre ordered items arrive. Please allow up to 3 weeks for back ordered items to arrive. In the case of pre ordered items, please see the listing for approximate dates.

If you require something to be sent immediately but you want to pre order or back order items, you will need to complete two separate orders

Bundles such as the Plate, polish and glitter bundles need to be manually adjusted which means that your item may appear in stock at the time of ordering but the customer before you may have just purchased the last one and we haven’t had a chance to adjust the inventory. We are working on a way around this, however we currently do not have any other solutions to the issue. We want to keep offering our customers the best deals (which is what our bundles provide) so we apologise for any inconvenience our current system may cause.

Payment methods include: Mastercard, Visa, PayPal, Afterpay, Zippay, Apple Pay and Google Pay. All payments processed on the website are protected by secure SSL certificates. Direct deposit payments can be arranged via email manager@meganailsupplies.com.au

RETURNS

Please contact us by email to manager@meganailsupplies.com.au  within 7 days from the date of delivery in order to make a return for exchange or credit note. We recommend returning the parcel using a registered postal service. Mega Nail Supplies cannot be responsible for lost or undelivered returns.

Returns can be sent to:

Mega Nail Supplies

35 Attenborough Circuit

Redland Bay QLD 4165

Mega Nail Supplies will not be responsible for return shipping costs (other than faulty items) for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.

Any questions or concerns regarding our Returns Policy please email us at manager@meganailsupplies.com.au


Please ensure you email us at manager@meganailsupplies.com.au before returning any goods if goods are returned without prior consent - there is no guarantee of refunds or store credits.

We want you to be happy with your purchase. Mega Nail Supplies can offer Store Credit for a change of mind, however, products must be returned unopened and unused in their original condition upon within 14 days of order delivery for exchange or store credit only.

We recommend returning the parcel using a registered postal service. Mega Nail Supplies cannot be responsible for lost or undelivered returns.

We do not accept any return requests for change of mind on SALE items purchased. No exceptions.We do not accept returns on previously credited items.

Returns can be sent to:

Mega Nail Supplies

35 Attenborough Circuit

Redland Bay QLD 4165

Any questions or concerns regarding our Returns Policy please email us at manager@meganailsupplies.com.au


Please ensure you email us at manager@meganailsupplies.com.au before returning any goods if goods are returned without prior consent - there is no guarantee of refunds or store credits.

STAMPING

Your stamper should work straight out of the packaging. However, if it does not, please start by washing your jelly head with dishwashing liquid and water and allowing it to air dry. If you’re still struggling to pick up a clean image you can prime the head with polish remover (acetone-based remover is best as NON-acetone removers contain oils that can affect pick up) Pure Acetone is even better! Please only use removers or acetone just to prime or occasionally clean as it will cloud the clear jelly head if used all the time. NEVER USE ANYTHING ABRASIVE on our stampers!

The best way to clean your stamping head is to use our Sticky Pads or a lint roller / lint remover. NEVER USE ANYTHING ABRASIVE on our stampers!

Clear Jelly Stamper have their own hyper-pigmented stamping polish which are designed to work perfectly with their stampers. Stamping polish must be highly pigmented in order for them to stamp effectively. Clear Jelly Stamping polishes contain 4 times the amount of pigment as other brands of stamping polish making them the highest quality and will give you the best result.

Clear Jelly Stamper has designed their own stamping plate cleaner which will make your plates squeaky clean and will not leave an oily residue. If you do not have the stamping plate cleaner you can use an acetone-based nail polish remover to clean your plates. NON-acetone based removers generally contain oils that can leave behind an oily residue that will inhibit proper pickup of your image.

No. The nature of the product, that allows for the pick-up and transfer of polish with a water clear view, is VERY delicate! You will need to replace your jelly heads from time to time. We recommend having a spare on hand for stamping lovers.

The Clear Jelly head is most vulnerable when taking out of the handle or putting back into the handle, so please be very careful when working with them. TREAT THEM LIKE GLASS AND THEY WILL LAST!

Store your stamper in its packaging with the lids on and away from direct light source so as to avoid discolouration of the head. Don’t allow the jelly heads to be stored touching something else as it may leave a permanent impression.

Picking up fine images can be a little tricky. The best tip is: when you are transferring the image to the nail be sure to press and hold down the stamper for several seconds and gently lift the stamper off the nail checking that image is fully transferred. Please see the tutorial for this by clicking on the following link: https://www.facebook.com/ClearJellyStamper/videos/1576485405733124/

When applying the polish to the plate on a large image be sure to ‘pool’ the polish into the area, scrape GENTLY at a 45 degree angle and then with a quick and very LIGHT touch roll the stamper over the image to pick up the polish. Please see the tutorial for this by clicking on the following link:

https://youtu.be/uu-Eb2exeiE

Layering images is soooo much fun! These unique stamping plates work in perfect harmony with our Clear Jelly Stampers.Together they allow you to layer images and colours.

The result? Realistic 3-D nail art!  Please see the tutorial for this by clicking on the following link:  https://youtu.be/BMSC3Lr6CVM

Starting with the outline (usually the last image to be stamped) use this as your roadmap to where all the elements will end up being placed. Then line each image up to match your ‘roadmap’. Please see the tutorial for this by clicking on the following link:

https://youtu.be/A1Cy9zorPzE

Learning which colours and layers work best comes with time and practice. However, the rule of thumb to begin with is to choose several colours in the same shade and then either layer them from light to dark OR dark to light. Once you’ve perfected this, then you can start playing with contrasting colours etc. Please see the tutorial for this by clicking on the following link:  

https://youtu.be/b-Gw_ENxLEE

FUZION GEL

Fuzion Gel is a professional only product which means that you must be a qualified nail technician or a nail technician in training in order to be able to purchase. Please create an account via this link http://bit.ly/fuzionnewaccount and then email your proof of training (or proof that you're currently in training) to manager@meganailsupplies.com.au  

Once received and processed you will be granted access.

Unlike other brands, the consistency of Fuzion is nothing like you’ve ever seen before.

It doesn't run into the cuticle, it's self-leveling and highly pigmented.

That means that you can apply (with a floating technique) your colour in ONE COAT all 5 fingers at once and it's done.

You don't need to touch it up.

Don't have to apply another coat.

Don't have to worry about it being patchy.

It will be PERFECT first time, every time.

You save yourself stress, save yourself time and you might even be able to even squeeze in more clients each day - or extra time for coffee - up to you!

There are 3 different kits available.

The Sample Kit is a small sample of the 2 bonders, base gel, extension gel, builder gel and top coat.

This kit is recommended for technicians who are already competent in gel application and are already using another hard gel brand. The Sample Kit would give the technician an idea of how Fuzion performs and if they would like to invest in more products.

The Mini Kit is a medium sized kit which contains full size bottles of both bonders, sample size pots of every single core gel and top coat, a sculpting brush, 250ml cleanzer, lint free wipes and forms. This kit also comes with access to online training videos covering everything from new sets, infills, troubleshooting and more.

The Mini Kit is perfect for technicians who are currently working with acrylic and want to add hard gel to their salon or switch from acrylic to hard gel. Also for those who may want to try all of the different core gels to find which one they prefer to work with. We recommend that you also add a Colourz and a Sparklez to get a really good feel for the products and you’re able to try the encapsulating technique that Fuzion is so famous for.

The Professional Kit is our best value kit and also the biggest! The contents of this one is too BIG to list but it contains 25g pots of your most-used core gels, sample pots of the rest of the range, a Sparklez gel, a Chameleonz gel, 3 brushes, 1L cleanzer, 500 forms, online training plus much much more.

This kit would be amazing for anyone switching over to Fuzion as it contains absolutely EVERYTHING and more to create stunning nails NOW! The kit is valued at over $480 and represents brilliant value for money.

The following link is a video that shows the contents of each kit and provides further information

https://www.facebook.com/meganailsupplies/videos/696632924008484/

Fuzion Gel Colourz and Sparklez are designed to be encapsulated on the nail. They are best applied using a floating technique. This technique is demonstrated in the following video

https://youtu.be/h6ANIMNmhaA

Fuzion offers 3 different bonders - Cohezion, Gripzion and Problem Child.

Cohezion is an air drying bonder and is best used with more rigid builders such as 2.5 and Repairz. Troubleshoot problem clients with an acid based primer and then apply Cohezion.

Gripzion is a UV/LED curable bonder that is best used with more flexible gels such as Five, Five Under Cover, SL Clear and Sculptzure. Troubleshoot problem clients with an acid based primer and then apply Gripzion.

Problem Child is a very specific bonder and was designed as a troubleshooter for clients where Gripzion or Cohezion are not working. Problem Child is a troubleshooting bonder for challenging clients. This is a last resort for lifting. Try Gripzion or Cohezion before Problem Child.

Apply a thin layer, scrubbing it into the nail plate.

DO NOT OVERAPPLY! DO NOT USE WITH OTHER BONDERS!

The following link is a video that explains the different bonders (and Primer) when and how you should use them

https://youtu.be/RMXqCVI_c_A

VIP NAIL BABES - LOYALTY PROGRAM

There’s a variety of ways you can earn ‘Pretty Points’. For example: signing up for our newsletter, every order you place earns you points, liking us and sharing us on Facebook, following us on Instagram, as well as, every year when you celebrate a birthday!! How easy is that?? All Pretty Points are automatically added to your account and ready for you to spend or save until you’re ready. Please note, you need a minimum of 200 Pretty Points to start redeeming rewards.

Once you’re logged into your account, click the icon labelled ‘VIP Babes!’, this will show you your Pretty Points balance, tell you how you can earn more points and also give you a code to redeem your points. Click the ‘Spend Pretty Points’ bar, decide how many points you want to redeem in exchange for a discount, click ‘Redeem’ and copy the coupon code supplied. Then during checkout paste this coupon code into the discount bar, click ‘apply’ and the discount will be applied.

CONTACT US

Please feel free to email us at manager@meganailsupplies.com.au

Mega Nail Supplies is currently only available online. We are hoping that sometime in the future we can open a physical store were you can come in and say hi!

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